Cancellation of Services Policy for Synergetix
Effective Date: November 10, 2023
We understand that circumstances may change, and you may need to cancel our digital hosting services. This Cancellation of Services Policy outlines the process, conditions, and timeframes for cancelation. By subscribing to services from Synergetix, you agree to the terms detailed below.
2. Eligibility for Cancellation
You are eligible to cancel our digital hosting services under the following conditions:
- No Outstanding Payments: All outstanding payments must be settled before initiating the cancelation.
- 30-Day Notice: You must provide a 30-day notice before the desired cancellation date.
3. Initiating a Cancellation
To initiate a cancellation, please send an email to firstname.lastname@example.org. Include your account details, the reason for cancelation, and the desired cancellation date.
4. 30-Day Notice Period
The 30-day notice period begins from the date we receive your cancellation request.
5. Refund for Unused Period
If you’ve paid for services beyond the cancellation date, we will refund the amount for the unused period.
6. Fees and Costs
No additional fees will be charged for canceling our services within the 30-day notice period.
7. Product Requirements for Cancellation
Ensure that you have a backup of your data and have migrated your website to another hosting provider before the cancellation date.
8. Contact Information
If you have any questions or need assistance with the cancellation process, please contact our Customer Support at:
9. Policy Changes
We reserve the right to modify this policy at any time. Changes will be effective upon posting on our website.
Thank you for choosing Synergetix. We value your understanding and are committed to providing a transparent and user-friendly experience.
Terms and Conditions
1. Detailed description of goods and/or services
Synergetix is a business in the Information Technology industry that provides I.T Products, Networking Solutions and Hosting Services.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email and telephonic confirmation, informing the user of delivery method, cost and date, as per the supplier's method for the relevant product.
3. Export restriction
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Synergetix is subject to availability. In cases of unavailability, Synergetix will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.
Synergetix shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the Synergetix bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Synergetix via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Synergetix separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Synergetix takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Synergetix chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1104 Oulap Street, Wilgeheuwel, Roodepoort, 1724.
Synergetix may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Synergetix private company based in South Africa trading as
Synergetix and with registration number 2004/087165/23 and Marcel Vermeulen and Patrick Mullin as Members.
14. (Your Company) contact details
Company Physical Address: 1104 Oulap Street, Wilgeheuwel, Roodepoort, 1724
Email: email@example.com Telephone:+27 10 500 0824
Synergetix operates the https://hosting.synergetix.co.za website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Synergetix website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.